Our Pressure-Free Sales Methodology

Nine years ago, RPS made a decision to do things differently and we made public our pledges to serve customers with focus on values and servitude. These pledges, our beliefs and the values we live by as a team, formed the customer service and sales methodologies we chose to adopt and that we continue to evolve and improve to this day. To our knowledge, RPS has the only non-commissioned sales team in the entire pump industry.

1. Be a company our Grandfathers would have trusted. Integrity, honesty, dedication and warmth. 
2. No sales pressure. Ever. Nobody in the company is paid on commission. We think this is important. Their role is to make sure they find the right pump for you and your well. If we don’t have a livestock solar pump that will suit your needs, we will help you find a solution elsewhere. No Commissions from Selling or Upselling, No Bonuses or Spiffs from Selling.
3. Genuinely care and work to facilitate our customer’s success with their products. Steadfastly support them no matter what with empathy and warmth. The trend of ‘outsourcing’ customer support after the sale is a trend we wholeheartedly oppose. We are an American, family run company and our USA engineers support you before and after the sale. See “Rave-worthy Customer Service” methodology if you’re interested.
4. Always strive to be better. Always be looking for ways to improve in better serving each other as a team, our world and our customers. 

We are wildly passionate about solar water pumping and excited to share with anyone who wants to listen, but above all else we all care about helping others. We want a genuine agenda-less, pressure-free experience for everyone that calls RPS, whether or not they buy from us. Sales commissions don’t always impact customer experience, but they have the potential to. There are plenty of wonderful, genuine people in sales roles in all industries. But we have also all experienced a few that haven’t been. In building a team and wanting a universally great experience for all customers, any model that involves commissions or bonuses is not for us.

As a team we also benefit from a pressure-free and commission-free environment. As a company we attract teammates that love helping others and that are excited about the mission of getting more solar pumps to the rural reaches of America and beyond. We think “sales” is exponentially more satisfying when our own and our customer’s interests are aligned. We feel a deeper customer connection with customers and our hope is that this whole company feels like a partner to you in taking on a new project. With individualized support, human connection, accessibility, friendliness, knowledge – everyone wins.

Happy customers have led to referrals over the years and growth of the company and team. There are joys, benefits and challenges to this. And we thought we’d share a few. This commission-free model has worked for us, but we certainly aren’t claiming it will work for every company. Trust is earned and nothing is perfect, but our customers reviews (now over a thousand 5 Star reviews) speaks wonders about the success of the model here. We feel incredibly proud of this because everyone has benefited. We feel so immensely grateful to all the humans that have been part of this, the team here and you, our incredible customers.

Benefits to you, the customer	Benefits to RPS Teammates
You get genuine recommendations, not incentivized ones, bona fide helpfulness from the team, no secret agenda	We can be our honest genuine helpful selves, integrity of not ever feeling pushy or manipulative
No barriers up, just sincere communication. No feelings of defensiveness so everyone can enjoy conversations more	Team has more fun connecting with people and more warm and friendly interactions
Trust and confidence the best solution will be recommended, not the most expensive one.	The Team is empowered to help human, by finding the right thing, saving people money when a better product for them might be a smaller one
Knowing that if we don’t have the right thing for your project, we will recommend elsewhere, not push an imperfect solution	Ability to use our experience and knowledge to help you in any way
Trusting team is here to serve YOU, not themselves so aggressive tactics and no social pressure to buy	Our only incentive is to do right by customers and our world, not sales numbers and commissions
Your success is the team’s greatest success, our celebration of your successful install photos	Never ever feeling we need to push anything on anyone
Feeling like different salespeople are fighting over a commission from your purchase, toxic competitiveness	Environment of Teamwork. Anyone on the team can help you and equally motivated to do so
Long term relationships trusting RPS is not going anywhere. No fly by night or traveling snake oil sales here	Knowing customers are in good hands after they purchase and for the life of their product
Honest authentic connection	Honest authentic connection

Challenges 
Hiring is a greater challenge as we must be wildly picky about new teammates as we continue to grow. Everyone must genuinely care and wants to do their best by you, their team, and the world.
Learning curve with the complexity of the product lineup and our commitment to being experts to make sure you get the right solution for you and your property. 
The commission-free model does not adjust to seasonality. Our company payroll is the same even in our slow season. This means RPS has to balance team size carefully to be able to serve customers in the busy summer, but not have to do layoffs when it’s slower in the winter. Read our “No Seasonal Layoff Pledge” for more info. 

Advantages
Anyone great that is smart, passionate, genuine and helpful can thrive in this role  – no need to hire “sales people” from other industries with past habits of inauthentic persuasion. 
No worry of any customers experiencing uncomfortable high-pressure tactics when talking to an RPS teammate. The customer’s experience is sacred here. 
Team knows that their families will eat, regardless of the season or some ‘commission check’ that comes from selling.
For anyone that doesn’t like sales pressure, RPS has the only non-commissioned sales team in the entire pump industry